Refund policy

We want every La Nova Grove order to feel thoughtful and carefully handled.

Return Requests
Please contact us within 7 days of delivery with your order number and the reason for your request. Items must be unused, unworn, and in their original condition.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos of the item and packaging so we can review the issue and help with the next step.

Final Sale Items
Customized, worn, used, or clearance items may not be eligible for return unless there is an issue with the order.

Refunds
Once a refund is approved, processing time may vary depending on your payment provider.