Most ready-to-ship pieces are prepared as soon as possible after your order is placed. Final processing and delivery estimates are shown at checkout and in your order updates.

Please contact us as soon as possible. If your order has not been packed or shipped yet, we will do our best to help adjust the order details.

Yes. New visitors can use the 10% off popup on the storefront to sign up by email and receive the current welcome offer.

Yes. Leave a note during checkout or contact us before ordering if you need help preparing a gift order.

We currently ship to customers in the United States only. Available shipping options and delivery estimates are shown at checkout.

Delivery timing depends on the shipping method and destination. You will see the available options at checkout, and tracking information will be sent when your order ships.

Contact us right away with your order number and the correct address. If the package has not shipped yet, we will do our best to update it.

If there is an issue with your order, please reach out within a reasonable time after delivery with your order number and photos if applicable. We will review the situation and help with the next step.

Please contact us with clear photos of the packaging and the item. We will help review the damage and arrange the best solution.

Once a refund is approved, processing time depends on your payment provider. Your bank or card issuer may need additional time to post the refund.

Keep pieces dry when possible, avoid spraying perfume or hairspray directly on metal finishes, and store each piece separately to prevent scratches.

Yes, many La Nova Grove pieces are selected for romantic everyday styling. For longer wear, remove delicate accessories before sleeping, showering, or exercising.